Cairt Seirbhísí Ionad Oideachais Dhroim Conrach

Tá éiteas Ionad Oideachais Dhroim Conrach bunaithe go daingean ar mheas agus ar sheirbhís do chliaint ar fad an Ionaid. Tacaíonn sé le mian an Ionaid cumasú an duine aonair agus comhpháirtíocht a chothú leis an bpobal leathan oideachais ar a bhfreastalaíonn sé. Cuireadh an Chairt Seirbhísí le chéile agus é seo san áireamh.

Drumcondra Education Centre Services Charter

The ethos of Drumcondra Education Centre is firmly based on a deeply felt respect for and service to all Centre clients. It underpins the Centre’s wish to cultivate individual empowerment and partnership with the broad education community it serves. The Services Charter has been compiled with this in mind.

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Ár dtiomantas do chuairteoirí an Ionaid:

  • Foireann chairdiúil shochaideartha a chaitheann go cúirtéiseach le gach custaiméir agus a thugann meas ar chearta na bpáirtithe ar fad i soláthar na seirbhíse.
  • Seirbhís éifeachtach a sholáthar le cúirtéis agus leis an moill is lú.
  • Freagraíodh gach ríomhphost agus glao gutháin go pras.

Our commitment to Centre visitors:

  • A friendly and approachable staff who treat all customers with courtesy and who respect the rights of all parties in the delivery of service
  • The delivery of an efficient and effective service with courtesy and the minimum  delay
  • All e-mails and phone calls answered promptly.

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Áiseanna:

  • Timpeallacht ghlan, shábháilte agus chompordach, le háiseanna do phlé rúnda.
  • Rochtain agus áiseanna atá ar fáil chun freastal ar riachtanais uile ár gcustaiméirí lena n-áirítear iad siúd a bhfuil riachtanais speisialta acu.
  • Seomraí cruinnithe lántrealmhaithe e.g. scáileáin idirghníomhacha, ríomhairí glúine, smeach-chairteacha.

Facilities:

  • A clean, safe and comfortable environment, with facilities for confidential discussions
  • Access and facilities available to meet all our customers’ needs including those with special needs
  • Fully equipped meeting rooms e.g. interactive screens, laptops, flipcharts.

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Eolas:

  • Eolas atá cothrom le dáta, cruinn agus cuimsitheach a sholáthar ar cheisteanna oideachais atá sothuigthe.
  • Nuashonraítear an suíomh gréasáin ar bhonn seachtainiúil.
  • Póstaeir agus fógráin de chúrsaí nua agus cúrsaí atá le teacht a sheoladh ar ríomhphost chuig na scoileanna.

Information:

  • The provision of up to date, accurate and comprehensive information on education issues that is easily understood
  • Website updated on a weekly basis
  • Posters and flyers of new and upcoming courses emailed to schools.

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Aiseolas:

Tá sé mar aidhm againn seirbhís ardchaighdeáin a thairiscint ar bhealach chomh cabhrach agus is féidir. Déanaimid monatóireacht, luacháil agus athbhreithniú leanúnach ar ár seirbhísí agus fáiltímid roimh thuairimí cuiditheacha faoinár seirbhís agus cleachtais do chustaiméirí. Cuir in iúl dúinn le do thoil faoi do thaithí ar an tseirbhís a chuirimid ar fáil.


Feedback:
We aim to offer a high-quality service in as helpful a way as possible. We continually monitor, evaluate and review our services and welcome constructive comments about our customer service and practices. Please let us know about your experience of the service we provide.

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Coinnigh i dteagmháil linn

Cabhraigh linn le do thoil an tseirbhís is fearr a sholáthar duit trí do shonraí teagmhála a chur ar liosta síntiúis an Ionaid – féach an limistéar Mailchimp ag bun na láimhe deise dár leathanach baile www.ecdrumcondra.ie.

Sonraí teagmhála an ionaid:

R-phost: info@ecdrumcondra.ie

Teileafón: 01-8576400

Keep in contact with us
Please help us provide you with the best service possible by including your contact details on the Centre subscription list – see Mailchimp area at bottom right-hand side of our homepage www.ecdrumcondra.ie

Centre contact details:
E-mail: info@ecdrumcondra.ie
Telephone: 01-8576400